Answers You Need
Do you have a question?
Looking for more information about the tour or rental process, the services we offer, or the brands we carry?
Check out our list of frequently asked questions below for some quick answers. If you still have something on your mind, please reach out to a member of our team.
We’ll be more than happy to get you the answers you need.
DO I NEED A PARTNER?
Our rentals are 4.2 meters in length, or just over 14 feet long, and normally require two, physically capable adults to properly operate.
So yes, you do need a paddle buddy.
HOWEVER, our kayaks are special and do offer for a single paddler, but only for experienced kayakers, as over 14 feet, is often too much to handle for a beginner.
Children under ten years old ride free and can easily fit comfortably in the third seat, positioned in the middle of the kayak, in a non-paddling position.
If you'd like to see a more detailed description of the kayaks, please visit the manufacturer's website, by clicking: https://rainbowkayaks.com/prodotto/orca-expedition/
ARE YOU LICENSED AND INSURED?!?
Of course we are!
We are fully licensed to operate as a watersport operator on the islands of Malta and are registered with Transport Malta.
That includes ALL of the territorial waters of Malta, Kemmuna, and Gozo!
We are also fully insured.
Even our drone is fully licensed with Transport Malta (and insured)!
If you are an event coordinator or in Human Resources and need a copy of our information for booking approval, please email us by clicking email@example.com and we can forward you whatever you'd like so you can book seamlessly.
WHAT SHOULD I BRING WITH ME ON MY TOUR?
*2 liters of water.
For Summer Months: We always put ours in the freezer the night before a tour, that way it stays nice and cold throughout the day.
*50+ SPF Sunscreen
*Change of clothes for after kayaking
*Proper footwear (old tennis shoes (slippers) are best). Please note: Flip flops are not proper footwear for kayaking, as you will lose grip on the rocks, and possibly injure yourself.
SPF/Sun Hat preferred with ear and neck protection Click Here for an example
Items marked with an * are required for kayaking.
The other items are suggested but are not required.
Recording equipment/mobile and protection for said items (not supplied by G.O.A.K., nor is G.O.A.K. responsible in any way for said items).
Good vibes are always welcome.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all forms of payment:
Cash, card, gift card, Revolut, bank transfers, PayPal, and BoV Mobile Pay.
DO YOU OFFER GIFT CARDS?
We sure do! All you have to do is CLICK HERE and order away!
You can order for yourself, or someone else!
You can also send it now, or decide when to send it for a special time, like a birthday or anniversary.
There is a calendar and you just pick a date, and we handle the rest!
WHAT IS YOUR POLICY FOR CANCELING A TOUR?
All you have to do is CONTACT US 24 HOURS or more before your tour and we can either reschedule, refund, or gift your tour to someone else.
We understand things can happen.
***Tours CAN NOT be refunded 24 hours or LESS from the tour date and time.***
***deposits are NON-REFUNDABLE if canceled by you, less than 24 hours before your scheduled event***
***Tours/events canceled by us WILL BE completely refunded, deposits too, within three business days of your scheduled tour***
WHERE WILL OUR TOUR BEGIN?
We take a lot of time analyzing and researching the very best locations to ensure a calm and pleasant journey for you.
We will notify you 24 hours before your trip, about where and when to meet up.
That's the benefit of kayaking on an island, if one bay is not good, the other side of the island most like is, and that is where we will go.
IS IT TRUE THAT I MIGHT BE ON YOUTUBE?
Yes it is true, you could possibly be on our YouTube, and that is why we have you sign a release saying that is ok for us to do so.
We may also post your likeness on our Social Media Platforms to encourage others to join us, like you did.
Visit our YouTube channel, by clicking here!
Want to join our Facebook community? Click here!
Want to follow us on Instagram? Click here!
DO YOU HAVE LOCKERS TO PUT YOUR STUFF WHILE YOU KAYAK?
No, we do not have any lockers as we are a mobile outfit, so please, plan accordingly.
The kayak does have a small waterproof hatch and places to put your things. We also supply you with a 15L dry bag to keep your things protected.
To see a photo, click here.
Please note: we cannot be held liable for any damage to your belongings, so please plan accordingly.
Sometimes, things happen on a kayak, and we have a rule for that. If you don't mind the sea swallowing it, go ahead and bring it.
If you care, simply do not bring that item, as nothing is 100% waterproof on the sea, that includes dry bags and hatches.
DO YOU OFFER GIFT CARDS?
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Still have questions? Give us a call and we’ll be happy to help. +356 77200202